# Z.J. ZHOU

**PRODUCT DESIGNER**

- Email: zijiezhou00@gmail.com
- Location: Shanghai, China
- Phone: +1 (925)5483928 / +086 15900718049
- Website: https://zijiez.me/

## EDUCATION

### Cornell University

August 2024 - May 2026 · Master of Science, Design & Technology

- Cumulative GPA - 4.1
- 1 paper published at **NeurIPS 2025**

### California College of the Arts

July 2019 - May 2023 · Bachelor of Fine Arts, Human Computer Interaction · Computational Practices (Minor)

- Cumulative GPA - 3.953
- Graduated with high distinction

## TOOLS

- **UX/UI Design Tools:** Figma; Adobe Xd; Sketch; Framer; Lovable / Replit; Mural / Miro / Fig Jam
- **Adobe Creative Suite:** Adobe After Effects; Adobe Illustrator; Adobe Premiere Pro
- **Office Tools:** Notion; Lark; Microsoft / Google Office
- **3D Modeling:** Rhino, Grasshopper; Blender; Unreal Engine 4
- **Programming Language:** JavaScript, HTML, CSS; Python

## SKILLS

- **Design / Product:** Design Thinking; Product Strategy; Persona & User Journey; Accessibility (WCAG); Info. Arch & Wireframing; Rapid Prototyping
- **Research / UXR:** User Research; Qual & Quant Analysis; Competitive Analysis; Heuristic Evaluation; Usability & User Testing; A/B Testing
- **Execution:** Agile Methodology; Project Management; Multithreaded Execution; Cross-Functional (XFN) Collaboration
- **Engineering & AI:** Front-End Dev; Machine & Deep Learning; Reinforcement Learning; Computer Vision (CV)
- **Other:** 3D Parametric Modeling; Graphic Design

## WORK EXPERIENCE

### ByteDance / TikTok - Global Payment, [Agentic & E-Comm / LIVE / FinTech]

**Product Designer - Shanghai, China · 2026/6 - Now**

- **AI-Native Design Workflow:** Owned AI-native workflow strategy, enabling designers to ship production-ready UI code within legacy architecture; cut development cycles **93%**, design QA to **<1 round**, and bugs to single digits.
- **US TikTok AI Agentic Commerce Payment Growth:** Owned payment UX and strategy; lifted Pure / Hybrid UCP Checkout Show → Complete Payment from **10% / 17% to 17% / 25%** (+7pp / +8pp; **+70% / +47.1%**), funnel conversion **10%+**, and payment conversion **70% → 80%**.
- **Owned 3 Global Payment Product Lines:** Led Aggregated, Refund, and Withdrawal Checkout UX across 6+ TikTok business lines, Lark, CapCut, and 25+ products; reused shared capabilities to cut market/channel/payment-method-specific effort **40%+**, saving **5–9 person-days**.
- **TikTok Promote payment Growth:** Identified 18 optimization opportunities and shipped 5 P0–P00 initiatives, raising overall PSR to **88.54%**.
- **UK TikTok Creator Card Conversion Growth:** Led primary-card setup; drove **42K+** impressions and 963 setups in **2 weeks**, with 64.67% uplift, **+145% MoM UV**, and +107% MoM conversions.
- **Cross-Market Payment Capability Reuse:** Scaled reusable payment capabilities across products, expanding payment coverage, success rate, and user trust while reducing duplicate design and compliance / UX risks; raised overall PSR to **89.60%**.

### ByteDance / TikTok - Global Payment, [E-Commerce / FinTech]

**Product Design Intern - Shanghai, China · Jun 2025 - Aug 2025**

- **Cross-Market Insurance Benchmark:** Led research across PH, ID, MY, TH, and the US; captured 800+ end-to-end screens across **9+ competitors**, built a standardized benchmark, and delivered **2 regional reports** supporting MY / TH / US launches and iteration.
- **TikTok Shop Insurance UX Optimization:** Identified **10+ issues** behind GWP / NPS decline; redesigned checkout insurance entry points and benefit visibility and drove **2 P0 initiatives** into the next release, reducing add-on funnel drop-off and improving GWP conversion and NPS.

### Johnson Controls, [Design System / Infrastructure]

**UX Design Intern - Milwaukee, WI (Remote) · Jul 2022 - Sep 2023**

- **0→1 Design System:** Helped build and launch Element Design System (EDS), adopted by **35+ product teams**, improving UX/UI consistency, delivery efficiency, and design quality.
- **Design System Adoption:** Co-defined system principles, led biweekly Figma training & EDS onboarding, and scaled EDS adoption across the organization.
- **Reusable Design Assets:** Built EDS UI Kit & documentation with **6 Design Patterns** and **27 Components**, including data visualization; cut component creation time **42%** and improved Design Token efficiency **65%**.
- **Design Efficiency & Business Impact:** Reduced maintenance time **62%**, freed **26%** more time for product innovation, saved **$800K+**, and delivered **$200K+** average annual net savings.