Z.J. ZHOU
PRODUCT DESIGNER
WORK EXPERIENCE
ByteDance / TikTok - Global Payment, [Agentic & E-Comm / LIVE / FinTech]
- AI-Native Design Workflow: Owned AI-native workflow strategy, enabling designers to ship production-ready UI code within legacy architecture; cut development cycles 93%, design QA to <1 round, and bugs to single digits.
- US TikTok AI Agentic Commerce Payment Growth: Owned payment UX and strategy; lifted Pure / Hybrid UCP Checkout Show → Complete Payment from 10% / 17% to 17% / 25% (+7pp / +8pp; +70% / +47.1%), funnel conversion 10%+, and payment conversion 70% → 80%.
- Owned 3 Global Payment Product Lines: Led Aggregated, Refund, and Withdrawal Checkout UX across 6+ TikTok business lines, Lark, CapCut, and 25+ products; reused shared capabilities to cut market/channel/payment-method-specific effort 40%+, saving 5–9 person-days.
- TikTok Promote payment Growth: Identified 18 optimization opportunities and shipped 5 P0–P00 initiatives, raising overall PSR to 88.54%.
- UK TikTok Creator Card Conversion Growth: Led primary-card setup; drove 42K+ impressions and 963 setups in 2 weeks, with 64.67% uplift, +145% MoM UV, and +107% MoM conversions.
- Cross-Market Payment Capability Reuse: Scaled reusable payment capabilities across products, expanding payment coverage, success rate, and user trust while reducing duplicate design and compliance / UX risks; raised overall PSR to 89.60%.
ByteDance / TikTok - Global Payment, [E-Commerce / FinTech]
- Cross-Market Insurance Benchmark: Led research across PH, ID, MY, TH, and the US; captured 800+ end-to-end screens across 9+ competitors, built a standardized benchmark, and delivered 2 regional reports supporting MY / TH / US launches and iteration.
- TikTok Shop Insurance UX Optimization: Identified 10+ issues behind GWP / NPS decline; redesigned checkout insurance entry points and benefit visibility and drove 2 P0 initiatives into the next release, reducing add-on funnel drop-off and improving GWP conversion and NPS.
Johnson Controls, [Design System / Infrastructure]
- 0→1 Design System: Helped build and launch Element Design System (EDS), adopted by 35+ product teams, improving UX/UI consistency, delivery efficiency, and design quality.
- Design System Adoption: Co-defined system principles, led biweekly Figma training & EDS onboarding, and scaled EDS adoption across the organization.
- Reusable Design Assets: Built EDS UI Kit & documentation with 6 Design Patterns and 27 Components, including data visualization; cut component creation time 42% and improved Design Token efficiency 65%.
- Design Efficiency & Business Impact: Reduced maintenance time 62%, freed 26% more time for product innovation, saved $800K+, and delivered $200K+ average annual net savings.